Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.
By using this site, you indicate that you agree to these Terms and Conditions. You are advised not to use this site if you do not agree to all these Terms and Conditions.
Metaclinic Nigeria (with service portal www.metaclinic.ng) reserve the right to revise and update these Terms and Conditions at any time. It is your responsibility to check the Terms periodically for changes. If you object to any such changes, your sole recourse will be to cease using the Site and the Service. Your continued usage of the metaclinic website will mean you accept those changes.
The Company reserves the right to change, suspend, or discontinue its Service (including, but not limited to, the availability of any feature, database, or Content) at any time for any reason without notice or liability.

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Definitions
“You or yours” refers to you as the person who has submitted your personal information on this website agreeing to use the Online Medical Consultation service.
“The company, We or our” refers to Metaclinic Nigeria LTD, incorporated in the Federal Republic of Nigeria.
“Applicable Laws” refers to all applicable regulations, laws, codes, guidelines, policies, rules, and directives of any competent regulatory authority in the Federal Republic of Nigeria.
“Website or Site” means the linked pages of metaclinic.ng that allow an online consultation to be performed for the purpose of issuing private prescriptions or referral.
‘Information’ refers to all information, medical advice and contents provided by the team of metaclinic Nigeria. It does not include contents and comments provided by service users, and third parties.
‘Service or services’ refer to health information, advice, consultation, and referral obtainable on our service platforms.
‘Platform’ refers to our portals -metaclinic.ng, metaclinic telephone service and other portals as may be developed to deliver mobile and electronic healthcare services.

Registration
You agree to register only one account as an authorised user of the site and by doing so you warrant that you are over eighteen years of age or have the legal standing to do so on behalf of a minor. If you are registering on behalf of another person, you agree that you have sought and obtained the person’s consent to put their information on our platform. We do not assume any responsibility for the confirmation of your identity. However, we may ask for a proof of identity at any stage of service delivery, and services may be discontinued if you are unable to confirm your identity. You agree to not disclose your authorisation username and password to any third party. You agree that we cannot be held liable for any compromise to your password.
You undertake and warrant that all information provided by you is correct, true and complete.

Declaration
By agreeing to our Terms and Conditions and using the site, you declare you wish to take part in the online medical consultation service operated by Metaclinic Nigeria Ltd through our platforms. The online consultations are subject to the terms and conditions set out in this agreement.
By using our services, you agree that the information on our portals is not specific to you, and cannot replace the recommendations of your doctor. You accept the advice that you should consult with your doctor and other health carers when you are advised by our doctors and as need arises. We work to keep our portal updated with evidenced based information; however medical science is a rapidly changing field. By using our service, you agree that we and our partners shall not be liable for any incomplete or non-current information.
If you use our consultation service, you agree that a full review of medical symptoms cannot always be possible on the phone or online. You agree that we are only able to use the information you give us to reach a suitable outcome for you. We cannot be held liable if you give us partial or false details of your symptoms and health. We use third party networks and technology for communication and we are unable to guarantee a time of arrival of consultation information to a Doctor or absolutely guarantee it will arrive at all.
If you do not fully understand the questions in the assessment part of the website or are unsure how you should answer those questions, or you do not fully understand the advice or information given to you on the website, you agree that you will seek clarification from our team of health care personnel.
You agree that any medicine our doctors prescribe to you will be exclusively for your own personal consumption and not for any other person and you undertake not to supply any other person with any such medicine.
Prescriptions are issued entirely at the discretion of the doctor. We cannot guarantee a consultation with a doctor on our portals will result in a prescription being issued.
Medication is prescribed in accordance with information you provide to our doctors through assessments. We rely on the information provided by you and therefore accept no liability for loss or damage arising from our service or medication prescribed if you supply incorrect or incomplete information.
You agree to promptly inform our doctors of any side effects of treatment and any other issues arising from treatments provided through the website.
You agree to inform your doctor about medication supplied and advice given to you through the website.
We are not liable for any damage which may arise from your failure to inform your doctor or other healthcare professional about treatment you receive from the website.
You do not have to follow the advice on the website; however we are not liable for any damage which results from your failure to follow advice given on the website.
You agree that you will update your allergy status on your record and inform us of any changes in allergy. You agree that before taking any medicine that our doctors have prescribed, you will read all the information that the doctor has provided to you, both online and in printed form. You agree that you will read the manufacturer’s Patient Information Leaflet that accompanies the medicine and that you will follow any advice that the dispensing pharmacist provides to you.
If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected.
You give your consent for information about yourself, your health and your medical history including, but not limited to, the information you divulge as part of the online consultation assessment to be viewed and exchanged by and between Metaclinic Nigeria Ltd employees and healthcare personnel working on our behalf for the purpose of conducting a medical consultation. You understand this information may be exchanged electronically.

Payments
You are responsible for providing valid card details and in doing so you are authorising us to take payment in full for the service and warrant that you are authorised to use the card. Our pricing for the intended service will be communicated to you beforehand.
Cancellations for video consultations must be made 24 hours in advance of the appointment time for a refund.

Confidentiality and how we manage your details
Metaclinic Nigeria is obliged to uphold patient confidentiality with respect to patient’s rights as protected by the Medical and Dental Practitioners Act, Cap M8, Laws of the Federation of Nigeria, 2004 and the Code of Medical Ethics in Nigeria.
We may however share your information with third parties for the purpose of delivering service to you. This may include communication of your personal and health details to and within our medical team, and third party healthcare organization. You agree that we may share your information if mandated by a court order, or if necessary for public good or safeguarding. By using our service, you acknowledge that you understand and agree to the above terms.

Intellectual property
The Service and all rights in the product name, Company name, trade names, logos, service marks, slogans, products, content, features and functionality are and will remain the exclusive property of Metaclinic Nigeria. Our trademarks may not be used in connection with any product or service without our prior written consent.
You are allowed to share, use and broadcast our content, subject to receiving an approval from us. You agree not to copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, or otherwise exploit our service or content.

Your duty of lawful use
You agree not to use this service for any purpose deemed illegal by the laws of the Federal republic of Nigeria. You agree not to, and not assist or enable others to: breach or circumvent any applicable laws or regulations, agreements with third-parties, third-party rights, or our Terms; use our platform and Content for any commercial or other purposes that are not expressly permitted by these Terms or in a manner that falsely implies endorsement, partnership or otherwise misleads others as to your affiliation with Metaclinic; copy, store or otherwise access or use any information, including personally identifiable information about any of our service user; use the Platform in connection with the distribution of unsolicited commercial messages.
You agree not to use any robot, spider, or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service. You agree not to use any device, software, or routine that interferes with the proper working of service.
You agree not to introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
You agree not to attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of service, the server on which service is stored, or any server, computer, or database connected to Service
You agree that Metaclinic Nigeria have the right but are not obliged to monitor or modify the use of the service by users. You agree to report any unlawful use or access to the service by yourself and others, including discriminatory, abusive, and illegal use and comments.
Third party websites
Our platform may contain links to third-party websites or services that are not owned or controlled by us. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
You agree that we shall not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available or derived through the third-party websites.

Disclaimer
The Service is provided on an “AS IS” and “AS AVAILABLE” basis. We shall not be liable for any interruption on any of our service platforms.

Limitation of liability
Except as prohibited by law, you will hold us and our officers, directors, employees, and agents harmless for any indirect, punitive, special, incidental, or consequential damage, however it arises (including attorneys’ fees and all related costs and expenses of litigation and arbitration, or at trial or on appeal, if any, whether or not litigation or arbitration is instituted), whether in an action of contract, negligence, or other tortious action, or arising out of or in connection with this agreement, including without limitation any claim for personal injury or property damage, arising from this agreement and any violation by you of any federal, state, or local laws, statutes, rules, or regulations, even if company has been previously advised of the possibility of such damage. Except as prohibited by law, if there is liability found on the part of company, it will be limited to the amount paid for the products and/or services, and under no circumstances will there be consequential or punitive damages.

Acknowledgement
BY USING OUR SERVICE AND OR PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, AND YOU WILLINGLY AGREE TO BE BOUND BY THEM.